RETURN POLICY

15.04.2023
Thank you for choosing our services. We strive to provide you with a satisfying experience and completely sure of the quality of our product. Therefore, if you find yourself less than completely content with our product, we do offer a return option. Please review the details below for more information on our return policy.

RETURNS
  • All return requests must be made within a thirty (30) day window from the date of your purchase.
  • To initiate a return, kindly use the same email address as was used during registration in our system.
  • Refund requests are available for users who meet the following criteria:
- Adherence to the "terms and conditions" and "privacy policy" documents.
- Activation of our service and dissatisfaction due to issues such as non-functional features, site malfunctions, unresponsive support, lack of expected results, or deviations from our service's advertised functionality.

RETURN PROCESS
To start the return process, please reach out to our customer service team at: info@damask-trading.com with the subject line: "Refund Subscription."

- It would be greatly appreciated if you could also provide relevant payment details.
- We are continuously dedicated to enhancing our services, therefore, please define the reason for the return request.
- We might request additional information from our side.


REFUNDS
Refunds will be processed using the same payment method used during the initial purchase. Please allow a window of seven (7) business days for your request to be processed and for the refund to be deposited to you.

EXCEPTIONS
Our refund policy extends only to your initial purchase.

QUESTIONS
If you have any inquiries regarding our return policy, don't hesitate to reach out us via email at: info@damask-trading.com or connect with our support channel on Telegram.